Do you provide Exchanges/Returns?

We value our customers and our jewellery. And that means giving you the best in design, quality and price. Each and every ornament that is shipped is packaged with great care and the entire process is documented for safety and security. And that is why you'll come to love our jewellery, time and again.
We follow certain policies to ensure transparency, efficiency and quality customer care:

  1. We DO NOT allow returns on sold products - online or in retail outlets. Ornaments once sold cannot be returned.
  2. We DO NOT accept returned goods, as we believe that customers should get the best quality fashion jewellery.
  3. Refunds are NOT given for any purchases made - be they online or in retail store*.
  4. We DO NOT encourage exchanges of our products, with a few exceptions**.
  5. We DO NOT engage in reselling used jewellery and discourage the same, because we cannot ensure the best quality jewellery for our customers.

* - Final decision lies with management.
** - Size exchange allowed for bangles and bracelets within a stipulated period of time.
The above policies may seem a bit harsh and heavy-handed, but please
consider the up-side to it; better quality, better price and simplified
processes to help you find the perfect ornament.

For International Orders:

  • We do not support Exchanges or Returns for orders outside India.
  • If you cancel the order before we process it and dispatch for shipping, a refund can be processed.
  • Orders generally take 1-2 days to process before dispatch.
  • Orders already in shipping cannot be returned, cancelled or refunded.

In case you have a genuine issue and wish to find a solution, please contact our Support Team at sales@violetandpurple.com or contact us at +91 897-809-9777.

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