Customer Care

  • How can I contact Customer Care?

    We care about our customers and our quality, and this means providing our customers with the best in designer fashion jewellery. We put in a lot of effort to ensure that you are getting the right product at the right price on-time, every time. Of course, not everyone is perfect, so a few problems...
  • Can I contact you on Social Media?

    Definitely! We love social media too :) We post our latest products and collections regularly on social media sites like Facebook, Twitter, Pinterest and Instagram. Most of the images and videos that you find have links to the product pages, where you can see all the details and then make a pur...
  • I have contacted you, but haven't received any response yet.

    We're a small but growing organisation...that's made of wonderful people like you! We understand that you might be in a tough spot, trying to choose between that sparkling white choker or that beautiful peacock necklace, and need some help deciding which is better. You might also be looking for h...
  • Do you provide Exchanges/Returns?

    We value our customers and our jewellery. And that means giving you the best in design, quality and price. Each and every ornament that is shipped is packaged with great care and the entire process is documented for safety and security. And that is why you'll come to love our jewellery, time and ...
  • I purchased a product from your retail store, but I need some help.

    Don't worry! For all purchases made in retail outlets, you'll be provided with a bill as well as a bag, both of which have individual store numbers. You can also contact our central Retail Customer Support Team @ +91 924 628 9366, and they'll guide you on further steps.
  • Care and Concern for my jewellery?

    We at Violet & Purple try our best to provide you with the finest designer fashion jewellery, with high-quality polish, make and finish. We take care to ensure that our ornaments can last a long time. However, as it is with all imitation jewellery, wear-and-tear will decrease the lifetime of ...
  • How should I store my jewellery for safekeeping?

    Our designer fashion jewellery ornaments are made with fine quality, make and finish. You can trust that our jewellery will show minimal wear-and-tear over its lifetime. But imitation jewellery, even of the best quality, will eventually lose some shine and polish. We recommend taking proper safe...