Shipping and Delivery

  • Do you provide Free Delivery?

    Yes! We provide free shipping and delivery throughout India for purchases of Rs.500/- or more. We have teamed up with several delivery partners to ensure that we can reach most parts of the country, and have delivery options for most Domestic Pincodes. Note: All orders of value less than Rs.500/...
  • Do you provide Free Delivery on COD (Cash on Delivery) Orders?

    We provide Free Delivery on all orders worth more than Rs.500/- irrespective of the type of payment method. However, You will be charged a nominal COD Handling Fee of 50/- for COD orders.
  • Do you ship Internationally?

    Yes! We now ship across 220+ countries across the globe and serve our customers in India and abroad. We are now working with DHL as our Standard International Shipping Partner to deliver our International orders. You can rest assured that your orders are in safe hands, with DHL's exceptional deli...
  • What are the Shipping Costs for International Orders (i.e. outside India)?

    Orders outside India will incur standard shipping charges. These charges are calculated based on the specific country of delivery, weight, and volume of package. Shipping Charges will be shown on the Checkout page before you proceed to payment. You can also check the Shipping Rate for your count...
  • How can I track my Order?

    All our orders are delivered through reputed courier partners who provide specific Tracking IDs. Once the order is dispatched to the courier service, you will be notified by SMS. We also provide you with the tracking details via email after we dispatch your order. You can now track your order wi...
  • How long does it take to deliver my order?

    Orders are usually processed within 1 day of making a purchase and are then sent to our courier service for delivery. On average, this process takes around 2-3 business days. Also please note that orders placed on the festivals, weekends, or on public holidays may be delayed due to logistic issue...
  • Will my order be safe during transit?

    We don’t allow any room for error. You can rest assured that your order is in safe hands. We do our best to ensure the complete safety of the jewellery and provide appropriate packaging. We also document every step of the process to ensure transparency and security. You will also be provided wit...
  • I am unable to get any tracking info. What should I do?

    First, take a deep breath! We are here to help you out. In most cases, you will get SMS notifications about your order as soon as it is dispatched. In some rare cases, your order may be in processing, transit, or in a warehouse. You can contact us through live chat, WhatsApp or mail, and we'll d...
  • I live nearby your store. Can I pickup my order?

    Yes! We now have local pickup services for nearby customers. If you have the delivery address set within or near Kukatpally, Hyderabad, then you'll be shown the option for Local Pickup. Select the option while checking out, and then come to any of our three stores (mentioned below) to pick up you...
  • I need my order delivered ASAP!

    We understand that you might be very busy and in immediate need of jewellery for important occasions. Your time is quite precious, and we'll do our best to ensure that you receive it within 2-3 days. You may experience delays or issues with your delivery, due to unforeseen events. However, that ...
  • Do I have to pay for Customs Duties? Are there any workarounds?

    Short answer: Yes, you have to pay for Customs Duties. These are taxes set by the importing country on imported goods and can vary from country to country. However, it doesn't mean that everyone outside India has to pay customs. There are special provisions for neighbouring countries like Sri Lan...
  • Do you have Gift Options?

    Yes! We now provide Gift Wrapping options for orders placed online. After placing an order please drop us a mail or ping us on live-chat or WhatsApp, and our sales team will contact you about the gift wrapping option.
  • What are Customs Duties/Tariffs?

    If you are an international customer or buying products overseas, then you need to know about Customs Duties. These are country-specific charges levied on shipped goods at the time of import/export and have to be paid to Customs Officials in order for the shipment to be released to the customer. ...